Shipping policy

Shipping Policy

Last updated: 26/11/25

Thank you for shopping with us! We aim to provide fast, reliable shipping and a smooth delivery experience. Please review our shipping policy below.

Processing Times

  • Orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout and vary depending on your location and the shipping method selected.

Estimated delivery times:

  • Royal Mail 24 Tracked: 1-2 business days

  • Royal Mail 48 Tracked: 2–3 business days

  • Evri: 2-3 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Carriers

We partner with trusted carriers such as:

  • Royal Mail

  • Evri

Your carrier may vary depending on location and shipping selection.

Order Tracking

When your order ships, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Shipping Restrictions

  • We currently ship to UK and Ireland.

  • Some items may have shipping restrictions due to size, weight, or customs regulations.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, and fees once the shipment reaches your country.
These charges are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

We are not responsible for:

  • Packages delayed by the carrier

  • Packages delivered to incorrect addresses provided by the customer

  • Lost or stolen packages after delivery confirmation

If your package arrives damaged, please contact us within 48 hours with photos, and we’ll assist you with a resolution.

Incorrect Address

If you entered an incorrect address, contact us immediately at [Your Contact Email].
We can update the address before the order ships. Once shipped, we cannot reroute packages.

Returns & Exchanges

For information about returns, please refer to our Return Policy.

Contact Us

If you have any questions about shipping or your order, please reach out to us at:

Email: Accounts@in2thewilderness.co.uk
Phone: 07990816691