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14-Day Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

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  Be in the same condition as when you received it.
  
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  Be unworn and unused.
  
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  Have all original tags attached.
  
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  Be returned in its original packaging where applicable.
  
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  Include your receipt or other proof of purchase.
  

How to Start a Return

To request a return, please contact us at:

accounts@in2thewilderness.co.uk

Please do not send an item back before contacting us, as we will provide you with instructions on how and where to send your return.

Once your return has been approved, we will provide the necessary return instructions.

Return Address

IN2 THE WILDERNESS

Tatata
Common Road
Whiteparish
Salisbury
Wiltshire
SP5 2SX
England

Please send returns using a tracked delivery service.

We currently do not offer free return labels, and the cost of returning an item is the responsibility of the customer unless the item is faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged or you have received the wrong item, please contact us as soon as possible so that we can assess the issue and put things right.

Please include photographs where appropriate, as these can help us resolve the issue more quickly.

Contact:

accounts@in2thewilderness.co.uk

Exceptions & Non-Returnable Items

Certain items may not be eligible for return, including:

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  Perishable goods, such as food.
  
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  Custom-made or personalised products.
  
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  Special-order items where applicable.
  
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  Hazardous materials.
  
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  Flammable liquids.
  
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  Gases.
  
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  Gift cards.
  

Sale items: Sale items may be returned where they meet our normal return requirements. This does not affect your statutory consumer rights in relation to faulty, damaged or misdescribed goods.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, size or product, the quickest option is to return your original item in accordance with our returns policy.

Once your return has been accepted, you can place a new order for the item you would like.

This helps us get your replacement to you as quickly as possible.

Refunds

Once we receive your returned item, we will inspect it and confirm whether it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow 3–5 business days for us to process your refund after your return has been approved.

Please note that your bank or card provider may take additional time to process the refund and show it in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

accounts@in2thewilderness.co.uk

Need Help With a Return?

If you have any questions about returning an item, we're happy to help.

Email: accounts@in2thewilderness.co.uk

IN2 THE WILDERNESS

Gear • Skills • Community • A Wilder Way